Privacy Policy

Last Updated: 12.06.2026

Introduction

VALO Catering ("VALO", "we", "our", or "us") is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

Information We Collect

We may collect the following information:

  • Name

  • Email address

  • Telephone number

  • Company name (where applicable)

  • Event details and catering requirements

  • Billing and payment information

  • Website usage data, including IP address, browser type, and cookies

How We Use Your Information

We use your information to:

  • Respond to enquiries and provide quotations

  • Deliver our catering services

  • Manage bookings and event planning

  • Process payments

  • Improve our website and customer experience

  • Send relevant updates regarding your booking

  • Comply with legal and regulatory obligations

Legal Basis for Processing

We process personal data where necessary to:

  • Perform a contract with you

  • Respond to your requests prior to entering into a contract

  • Comply with legal obligations

  • Pursue our legitimate business interests

  • Obtain your consent where required

Data Sharing

We do not sell your personal information.

We may share your information with trusted third parties where necessary, including:

  • Payment processors

  • Event venues and logistics partners

  • Professional advisers

  • Website hosting and IT service providers

  • Regulatory authorities where required by law

All third parties are required to protect your information and process it lawfully.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Cookies

Our website may use cookies and similar technologies to improve functionality, analyse website traffic, and enhance user experience.

You can control cookie settings through your browser preferences.

Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Your Rights

Under UK data protection law, you may have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion of your personal data

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with the Information Commissioner's Office (ICO)

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact:

VALO Catering
Email: [Your Email Address]
Phone: [Your Phone Number]

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will take effect immediately upon publication.